our policies
It is our goal to make this an exciting event for you. We want to take the stress out of creating the perfect outdoor celebration for your special event. Below you will find our policies.
Our Policies
**By placing order and paying invoice you agree to our policies.
Payment
Your date will be reserved upon receipt of payment. Payment made less than 48 hours prior to event is subject to availability. Please verify all information on invoice is correct. Payment accepted online via Paypal or Zelle.
Liability
A Celebration Sign and all employees hold no liability to damage to property or persons during delivery, placement or pickup of signs.
Weather Policy
We may not be able to place your sign due to inclement weather including, but not limited to: Thunderstorms, high wind, snow/ice. In the event we can not place sign due to weather, we will offer a refund or new date.
Refunds
We will not offer refunds for the following reasons:
-Wrong information provided (incorrect address)
-Inaccessible areas (please provide gates codes)
-Asked to remove signs
-Inability to place sign due to hard ground
-Circumstances beyond our control
Cancellations prior to 72 hours of event will receive 50% refund or credit towards future rental.
Delivery
Signs will be placed either the night before the event or morning of. We will do our best to place signs before 9am, unless requested to place later. Please advise if you have a specific request - we will try our best to accommodate!
Damage to Signs
Renter holds responsibility to our signs during rental period. Do not move or touch our signs. They do have sharp edges and can not hold weight. Please do not allow pets to relieve themselves on signs.
Customer will be charge $20/piece if damaged.
Preperation
Please prepare your lawn prior to the sign being placed. We ask that you water 24 hours in advance as we can not place signs in dry/hard ground. Please have lawn service complete before sign is placed and turn off sprinklers during placement. Please clean up pet messes prior to placement.
Excitement
It is our goal for you to enjoy the sign as much as possible. Please feel free to take pictures and share on social media - tag @Acelebrationsign.
Please make sure if yard is being placed in someone elses' yard - at least 1 adult is aware of our policies prior to placement
Please let us know at time of booking if you want sign placed in specific area - we will not place behind fences or gates.